Refund Policy

AutoForm plans are billed monthly in advance. Because access to the Service and your monthly automation run allowance are granted immediately upon payment, subscription fees are generally non-refundable once a billing period has started.

If you are a first-time AutoForm customer and are not satisfied with the Service, you may request a full refund of your first payment within 14 days of your initial subscription date. Email support@aautoform.com with your account email and the reason for your request. Approved refunds are processed to your original payment method within 5–10 business days.

If you believe you were charged in error — for example, charged after cancelling, or charged twice for the same period — contact us within 30 days of the charge and we'll investigate and issue a refund or credit if a mistake occurred on our end.

You can cancel your subscription at any time from your dashboard. Cancelling stops future billing but does not refund the current billing period — you'll retain access to the Service through the end of the period you've already paid for.

Upgrades take effect immediately and are billed on a prorated basis for the remainder of the current period. Downgrades take effect at the start of your next billing cycle; there is no partial refund of the difference for the current cycle.

Refunds for Enterprise or custom-negotiated plans are governed by the specific order form or agreement signed for that plan, where one exists. Absent a separate agreement, this policy applies.

Email support@aautoform.com with your account email and order details. We aim to respond to all refund requests within two business days.